Quick answers
Where do you ship?
To addresses in the United States only.
How much is shipping?
Shipping is shown at checkout, before you pay.
How long will my order take?
Our products are shipped directly by the makers we work with, so each item has its own timing. Most ready-made pet items leave the maker within a few business days, and our coffee is roasted to order and usually ships within 2–3 business days. U.S. delivery usually takes another 2–7 business days. If your order has items from different makers, they may arrive in separate packages, each with its own tracking link.
Something arrived damaged, faulty or wrong. What now?
Email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund it. In most cases you won't need to send anything back. See our Refund Policy.
Can I return something I changed my mind about?
Coffee and made-to-order items can't be returned for a change of mind. For ready-made pet items, ask us: where the maker accepts returns of unused items, we'll pass that on to you.
Is the coffee for pets?
No. Our coffee is for people. Coffee and caffeine are harmful to cats and dogs, so keep beans, grounds and drinks out of their reach.
Where's my order?
Your shipping confirmation email has a tracking link for each package. If tracking hasn't moved for 10 business days, email us at support@beanandpaw.com with your order number.