Refund and Return Policy

At Bean & Paw Coffee Co., we take pride in delivering fresh, high-quality coffee. Because our products are freshly roasted and considered perishable goods, please review this policy carefully before placing an order.

By completing a purchase on our website, you agree to the terms outlined below.

Returns

Due to the perishable nature of coffee and food products, we do not accept returns once an order has been shipped and delivered.

We encourage customers to review all order details, including product selection and shipping information, before completing checkout.

Refund Eligibility

Refunds are only issued in the following circumstances:

  • You received an incorrect product

  • Your order arrived damaged

  • Your order was not delivered due to a verified carrier issue

Refunds are not available for:

  • Buyer’s remorse

  • Taste preferences

  • Orders with incorrect shipping information provided at checkout

  • Delays caused by the carrier that do not result in a lost package

How to Request a Refund

To request a refund, please contact us within 7 days of the delivery date at:

Email: support@beanandpaw.com

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the damaged or incorrect item (if applicable)

Our support team will review your request and respond within a reasonable timeframe.

Exchanges and Replacements

We do not offer exchanges on coffee products.
However, if you received the wrong item or your order arrived damaged, we will provide a replacement at no additional cost once the issue is verified.

Refund Processing

If your refund is approved:

  • The refund will be issued to your original payment method

  • Processing typically takes 5–10 business days, depending on your bank or payment provider

If you have not received your refund after this period, we recommend checking with your bank or payment provider before contacting us.

Shipping Issues

If a package is marked as delivered by the carrier but you did not receive it, please contact us promptly so we can investigate with the shipping provider. Refunds or replacements are issued at our discretion based on carrier confirmation.

Contact Us

If you have any questions about refunds, replacements, or order issues, please reach out to us:

Email: support@beanandpaw.com
Business Name: Bean & Paw Coffee Co.